Operational Performance
Actual operational outcomes of operations, typically in terms of safety and security, as measured against pre-defined or expected outcomes (e.g. operational performance objectives).
See Acceptable Level of Safety, Performance Measures Operational Security Personnel
Employees of an operator or other personnel under the control of an operator trained and/or certified by the appropriate authority for security and authorised to perform the application of security controls on goods and persons, the application of preventive security measures and the management of a response to acts of unlawful interference, to include:
ƒ personnel who implement security controls;
ƒ crew members and front line ground handling personnel;
ƒ other applicable operational personnel.
Operations
The recurring activities of an organisation directed toward delivering a product or rendering a service. In this manual, the term "operations" refers to activities that affect safety and security conducted under the disciplines of flight operations, operational control, engineering and maintenance, cabin operations, ground handling, cargo operations and operational security.